frequently asked questions

Bitcoin or BTC (Symbol: ฿) is a cryptocurrency and online payment system which supported open source protocol that is independent of any central authority. A Bitcoin can be transferred by a computer, laptop or phone without recourse to a financial intermediary.

Cloud Mining offer instant access to a mining platform to anyone who wants to start mining instant, whether it’s because you do not have the knowledge or information to do it by yourself or you just do not want to incur the massive start-up value of buying and managing your own hardware system. Simply it is sharing the processing power our data centers to mine together with us as a group. By working together in a pool and sharing the payouts amongst contributors, miners can get a steady flow of Bitcoin starting the day they activate their miner.

For the safety of our Investment and that of everybody that purchase miners from us, we do not publicize the precise places of our mining farms. Basically it would be like giving the exact address of where you could find millions of dollars jackpots, our locations are extremely secure but we could do without the stress of being constantly attacked by robbers. We have several mine data centre which you can see in our data centre tab of the website.

No, this is not; this is an investment in Crypto-currencies, similar to the stock market. A Ponzi scheme is an investment fraud that involves the payment of maintained returns to existing investors from funds paid by new investors. Ponzi system controllers often solicit new investors by promising to invest funds in opportunities claimed to produce high returns with little or no risk.

At the moment, we accept only Bitcoin, ethereum and Litecoin for payment. With enough demand, we should add more payment option in future.

As long as you have the amount not less than 0.005 BTC, Then you can withdraw from your account. Withdrawal process done automatically, but you have to setup your Bitcoin Wallet Address from your profile setting. If you do not want to withdraw, you can purchase power from buy order section of user dashboard.

We are use video cards for mining and it is generally agreed to measure their capacity in KH/s. In fact, the productivity of video cards can be measured according to their cryptographic algorithm. For the capacity rating of video cards we use Scrypt algorithm. So, we are following their algorithm of KH/s to measure our total purchased powers in KH.

We use green energy and renewable energy for electricity with efficient custom made mining hardware along with modified mining software.

If you have made actual payment of order it will be approved once 6+ confirmations. If your funds weren’t delivered and your request has "Pending Approval" status, please, contact our support team and provide your order id and hash transaction. As soon as we check your funds remittance, your request will be confirmed by our representative.

You will get auto payout when you have minimum or greater than 0.005 BTC balance in your main wallet. You have to update your Bitcoin Wallet address to your user panel. User panel > Settings> Enter the Bitcoin Wallet > Submit In order to receive your withdrawn amount directly to Bitcoin wallet.

If you have a promo code, you should use it carefully before inserting order of any volume of power or before clicking on "Get payment Address". Cash back on coupon code will reflect above promo box.

When you register here with us, you own the 15 KH/S free powers as a trial in to your account but it will be deactivated after one month (30 Days) if no additional purchase from you. Once your free trial was expired in to your account, it will be not reactivate again in to your account.

Free trial earnings can be withdrawn by anyone who continues to use our services within the free trial period, e.g. place an order of any size or claims referral commissions.

Your Mining Contract with will work for forever (lifetime). As long as the contract is profitable you will continue to mine and be able to receive payouts. There No time limit or No end date of your mining contract. You own the Mining power when you purchase it.

For Business and Advance Plan, there's a 25% tax fee.

Yes, the affiliate program of the Company allows obtaining additional income with minimal effort by attracting new members. We offer up to 5% referral power on successful purchase of your referral. You can find your referral link from referral program section and share it to anyone to earn referral bonus.

Currently we do not provide any refunds. Mining powers once allotted will not be refunded back.

Please send your query to our support team with using support page inquiry form (You must be login for viewing page) of our website or you can drop us mail at: