Looking for furniture in the clearance section as well as purchasing a new couch and then replacement cushions for that couch. UPDATE #2 = The store has worked with me to rectify all of my problems in a professional and customer friendly manner. Made payments and went to payoff march 2017 to be told set had been discontinued a while back. Another guy was on a computer with headphones on. This is still ongoing, and I've learned not to trust this company, unfortunately. You can quickly filter today's Value City Furniture promo codes in order to find exclusive or verified offers. I walked outside and yes, the sofa was defiantly a chair! I have to say she was the first person I spoke to that was concerned about how upset I was. While I was there I also saw a bedroom set, and an entertainment center I liked. Drove to Value City this afternoon to talk with Johnathan. My couch was $999 and the quality is trash. During my visits I have interacted with five employees. Please send an email including the name and phone number on your invoice to, "I love this place. Furniture at a value is this stores goal. I am not sure, but he wasn't pleasant. If I could give them 0 stars I would!. Value city Gurnee is terrible! Then I came back home and ordered a piece online for pick-up at the store. I didn't want to give either of them the sale so I left and am contemplating even buying online. ... on a positive note if the woman in account were very nice and extremely help full they just have crooks up in front. We looked at a few places and decided value city had the best prices. I politely said okay and left the store. Lisa Mullikins sold me on this couch by lying about the warranty. You won't meet me tomorrow. We called and they said the sofa "fell off the truck" and they may be able to deliver another one sometime the next week. I was told it would be a couple of days to get it into my store and they would call me in order to schedule pickup. Terrible! 1 week before this piece is to be delivered received another voicemail tht it will benout of stock for 6 weeks???? Love the table my fiance and I purchased from here but it was such a pain to get. I know every business has it's shining moments, and it's not so good ones. They said yes. Delivery can be pricy. This review is for the delivery part only. They will tell you one thing and the contract says another. No one is trying to take advantage, we only met this family last night and this was the very first thing they asked us to assist them with. After an hour arguing with a manager about the definition of a "manufacturer defect", it was clear to me that VCF cares more about grabbing my money for a poorly made couch and a sneakily-worded warranty policy than actually providing a positive customer experience. The delivery was were we ran into issues. I was told that I would need to reschedule for another day. I will be forwarding this review to everyone. We'll go through the top picks and talk about the ins and outs of their offerings. Moron. Expire Soon 5 used. Furniture . Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. 30 reviews. Picking the right style of furniture is crucial to completing your decor. I felt they handled the issue well and continued to purchase from this location without incident. I had looked several places for a new recliner, but was reluctant to visit this location. Dining Room Furniture . Learn more. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. The salesmen are helpful and work to get you the best deal. They came out yesterday with a nice, new box spring. We walked in and were immediately greeted by a young lady named Natasha she asked what we were looking for and pointed us in the right direction she did not try to pressure sell us on anything and was  readily available for any questions. They had a piece in my budget and when I asked them they said, it's display piece and I have come back after Memorial Day if I really want it. One lady was at a desk doing paperwork and never looked up. Designer Looks . Anne was our sales person. They are polite and quick. There are other furniture stores. After we decided to cancel our order, I called the store to speak with a "customer service representative. I am ashamed to be an American and an Ohioan at this point when this is the kind of hospitality we extend to the least of these. Materials include faux leather and synthetic upholstering options. I called to make a claim under my warranty but I just missed the expiration date which was my mistake. So my kids move out and get there own place. The reason we did not come here first was because of some of the horrible reviews but after going to places like Laz z Boy, Wayside  and  Levitz our options were decreasing. The furniture looks cheap and the prices are too high. Yelp users haven’t asked any questions yet about Value City Furniture. Whatever you do, DO NOT purchase your furniture through acceptance now. We let him know we were looking. I'm so excited! They ask if we need any help and if we say that we are just looking, they leave you alone and let you shop without harrassing/annoying us. After spending over an hour on the phone I was given another "guaranteed" delivery date. The wife and I stopped here looking for a coffee table and end tables. There has to be some place in your heart that will allow for a one time exception for a family who truly knows no better. Each company believes in offering quality items at the lowest prices possible. I also purchased my mattress from here. THE WORST. Conclusion: the furniture is of decent quality for my needs. I heard one guy say that the store had it, but no one could find it. So I returned on Tuesday and chose a different set. I asked what I should do because the set always slides apart and she said just slide it back together every time. I'd go back again. I would've just bought a two piece couch set if that's what I wanted. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. She was so impatient and sounded mad at me or something. The place is accessible and compared to other places they had a great prices. We recently purchased more furniture from another place and it was an easier process STAY AWAY!! With the amount we were willing to pay, I was very disappointed in the lack of customer service and opted to return it instead. The service I have received has been terrible by this company, I would recommend doing your furniture shopping anywhere else. She is rude and was very condescending towards me. I've already painted the picture of my wild life for you in the first paragraph, so I'll have you know the box spring cracked from me merely getting into my bed to go to sleep. Ten minutes later we are still waiting. I hope you can find it in your heart to reconsider and help this family. But when my eyes hit the prize at Value city I was sold. I would give this zero stars if I could. I told him that i would return the furnitures and that I would meet him tomorrow with the manager to share my experiences. He proceeds to look up my order and then tells me he needs to talk to the guys in the back and he'll call me back 10-15 minutes later. Which is fine, but I would have like to of known that and not had my mom waste her time sitting at my house all day waiting. North Hill is home to a large refugee community which recently as of last year has seen an influx of refugee families from the Congo. The manager even had the nerve to tell me "your comfort isn't a guarantee". The salesman was very helpful and the delivery crew was very friendly. Only certain outlets reach shoppers further west. The pros: Affordable recliners with both power recline and manual options. EXCUSE ME?? Looking around is like shopping in forever 21 in regency you get exhausted just thinking about it. We enjoyed our experience with Value City. When I asked if he would contact me, she told me she didn't know what they did with customer-escalated complaints. What they give you is an in-store credit to go towards the purchase of something else in their store which you have to use within 60 days of the expiration date. Went in and told the lady i was looking for a black sectional. I don't think I will be going back. I found my couch online, ordered it to the store, then went to measure it in store and see if it'd fit through my narrow door...and sit on it of course. Talk about the entire house being furnished and equsite to taste. We ended up having to rent another tuck to get it home, so an extra rental charge. We went to the customer service desk to make the changes to the order. The store is really clean and laid out nice. You must make a claim within 30 days of the incident. Thank Greg, but i won't be returning, ever. I had heard that service was sketchy, the selection was just ok, and people had problems getting delivery or pickup scheduled. I have been here multiple times. The staff is obviously paid by commission because they rush to you the second you walk in. THIS. Good help is hard to find.. Overall, customers like being able to find deals, but there are some complaints around perceived quality and durability for some lesser priced items. The process was simple, and the delivery was quick. We found 2 leaning bookshelves and a faux leather sectional with ottoman for our living room. NOTHING. It'll be worth your time and money. Your browser does not support Javascript. In addition to mattresses, customers are keen to furnish their bedroom with a new bed or bedroom set. Long story short, don't expect any customer service, don't expect your furniture on time, don't expect anything from them. Gregory…", "This place is so good! Contact the business for more information about recent service changes. I felt they handled the issue well and continued to purchase from this location without incident. For $119, Value City will deliver and assemble your furniture. It was delivered on time by two strong fellas who unloaded it and even set it up for me right where I wanted it. SIR, I DON'T CARE I WANT MY COUCH AND LOVE SEAT THAT I PAID FOR, DO YOUR JOB PLEASE!! Another example of good customer service unlike Barry.The saga continued when on June 7 we discovered a seam on the sofa was coming apart. The furniture doesn't feel cheap. You'd walk down an aisle and you were sure that you saw the exact same table, with just a little different stylistic detail in the previous aisle. They suck, and they do not resolve any issues that THEY create. Value City Furniture is a large discount furniture chain with over 100 stores. Do not shop here. I don't know if my house was built on an ancient burial ground or if there's like, a monkey's paw in the attic or something, but when it comes to furniture delivery I'm convinced I'm cursed. Guess we should have just been looking at it instead?? The first issue they brought up was that of a sectional sofa they purchased from the Chapel Hill Value City Furniture store. New ottoman has a chunk out of the wood in the leg. Don't waste ur time. "Oh, Johnathan started his vacation today. Not only did Value City not call me to deliver my furniture but they treated me with such disrespect when I tried to inquire what was going on. Go see Zaim! We were offered no other options so went with the set. On top of that, things weren't horribly overpriced! And it was the perfect fit! BUY. Avoid the constant disappointment, and stay away. Totally different experience, helpful and knowledgeable. Contact the business for more information about recent service changes. $4,000 plus spent and I wish I had read the reviews. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}.

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